What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated below only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share, and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at
Questions and our contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at
1 - What are cookies?
Cookies are small files of numbers and letters that are stored in a user's browser when they visit a website, for record-keeping purposes. When a user returns to the website, their browser sends these files back to the website, allowing personalised content to be shown on the users' screen. Session Cookies are temporary Cookies that remain in the cookie file of your browser until you leave the Website. Persistent Cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
3 - How do I manage my cookie preferences?
Should you decide to prevent cookies from being stored in your browser, please note that you may not be able to use some of the key features on our Website. However, you will still be able to make basic searches.
If you would like to monitor or prevent cookies from being set in your browser, you can modify your browser settings to receive notifications whenever cookies are being used or to completely block the storage of cookies. You may also delete cookies that are already stored in your browser. Where you will find these settings will depend on the browser you use. Generally, using your browser's "Help" section, will help you locate these settings.
If cookies are necessary for the use of the Website (functionality), those session cookies do not require your prior consent. Those session cookies will expire after you have left the homepage. Persistent cookies and third-party cookies may require your prior consent to track your choices you made on the website and your preferences. Your consent is declared through continuing to use our Website.
5 - More information about cookies
5.1 - First party cookies A type of cookie that is set by the site the user is visiting and can only be read by that site
5.2 - Third party cookies Third party cookies are set by an organisation that does not own the site that the user is visiting. These are normally cookies set by specialist marketing or analytics organisations.
6 - Which third party cookies does Refcoat Chemicals Private Limited™ use?
We may use the following third party cookies:
6.1 - Google We use various products and features provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
Google Tag Manager The Google Tag Manager itself does not collect personal data. It facilitates the integration and management of our tags. Tags are small code elements which serve to measure traffic and visitor behaviour, to detect the impact of online advertising or to test and optimize our websites. For further information about the Google Tag Manager visit:www.google.com/intl/de/tagmanager/use-policy.html
Google Analytics We use the analytics service Google Analytics. Google Analytics uses "cookies", to help the Website analyse how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be anonymised and transmitted to and stored by Google on servers in the United States.
Further information concerning the terms and conditions of use and data privacy can be found at policies.google.com.
Google Dynamic Remarketing We use Google Dynamic Remarketing to advertise Refcoat Chemicals Private Limited™ across the Internet, in particular on the Google Display Network. Dynamic remarketing will display ads to you based on what parts of our websites you have viewed by placing a cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is used to indicate to other websites that "This user visited a particular page, so show them ads relating to that page." Google Dynamic Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
Google AdSense Google's use of advertising cookies enables it and us to serve ads to you based on your visit to the Website and/or other sites on the Internet. You may opt out of personalized advertising by visiting Ads Settings. Alternatively, if you would like to control particular third party advertiserâ€™s cookies for personalized advertising, you can do so by visiting and following the instructions therein.